Terms of Service

1. About Pen-A-Pal

Pen-A-Pal is a handwritten letter subscription service operated by Bee, a 12-year-old entrepreneur based in Colorado, USA. Every month, subscribers receive a personal, handwritten letter along with stickers and a pre-addressed return envelope.

Pen-A-Pal is a small, independent business. I'm not a large corporation — I am one person who genuinely loves writing letters and wants to share that with you.

2. Subscriptions

By subscribing to Pen-A-Pal, you agree to the following:

• Subscriptions are billed on a recurring basis (monthly) through Stripe, my secure payment processor.
• Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
• The Monthly plan is billed at $10.00 per month.
• The Premuim plan is billed at $20.00 per month.
• The Gift plan is billed at $15.00 per month and is intended for gifting to another person.
• All prices are in US dollars and are subject to change with reasonable notice.

3. Cancellations

I want you to love Pen-A-Pal — but I also want you to feel free to leave whenever you need to. Here's how cancellations work:

• Monthly plans and premuim plans can be cancelled at any time before your next billing date. You will continue to receive your letter for the current billing period you have already paid for.
• To cancel, simply manage your subscription through the Stripe customer portal or contact me directly by email.
• Once cancelled, you will not be charged for future billing periods.

4. Refunds

• Monthly plans and premium plans: If you are unhappy with your first letter, contact me within 14 days of receiving it and we will offer a full refund for that month and cancel your subscripion.
• Gift plans: Refunds are available within 14 days of purchase if no letter has yet been sent.
• If your letter is lost in the mail or never arrives, please contact me and I will make it right.

5. Shipping & Delivery

• Letters are sent by standard postal mail to the address provided at checkout.
• New subscribers will receive their first letter within 5–7 business days of signing up, subject to postal service timelines.
• Delivery times vary depending on your location.
• Pen-A-Pal is not responsible for delays caused by postal services or incorrect addresses provided at checkout.
• It is your responsibility to ensure your shipping address is correct. Please contact me promptly if your address changes.

6. Your Information

When you subscribe, your payment and personal information is collected and stored securely by Stripe. Pen-A-Pal does not store your payment card details directly. Please see my Privacy Policy for full details on how I handle your personal information.

7. Acceptable Use

Pen-A-Pal is a personal letter subscription service intended for individuals. By subscribing, you agree not to:

• Resell or redistribute letters received as part of your subscription.
• Provide false information when signing up, including incorrect mailing addresses.
• Use the service for any unlawful purpose.

8. Changes to These Terms

I may update these Terms of Service from time to time. When I do, we will update the "Last updated" date at the top of this page. Continued use of the service after changes are posted means you accept the updated terms.

9. Limitation of Liability

Pen-A-Pal is a small independent business. To the fullest extent permitted by law, Pen-A-Pal's liability is limited to the amount you paid for your subscription in the most recent billing period.

10. Governing Law

These terms are governed by the laws of the State of Colorado, United States. Any disputes will be resolved under Colorado law.